Refund Policy for Poppo Coin Recharge At popporecharge.kushallimbu.com.np, we prioritize customer satisfaction. Please review our refund policy carefully before making any payments for Poppo coin recharges.
No Refunds on Completed Transactions
Once the payment has been made and the Poppo coins have been credited to your account, the transaction is considered final. Due to the nature of digital products, we do not offer refunds on successful coin recharges.
Refunds for Unsuccessful Recharges
If, for any reason, your payment has been completed but the coins have not been credited to your Poppo account, you are eligible for a refund under the following conditions:
- You have provided accurate payment details, including a screenshot of the payment confirmation.
- We have verified that the payment has been received but the recharge has failed on our end.
To request a refund in such cases, please contact us within 7 days of the transaction with:
- Your Poppo ID
- Payment confirmation (screenshot)
- The date of the transaction
Payment Errors
In case of an incorrect payment (e.g., transferring the wrong amount), refunds will be issued only if:
- The mistake is verified before the coins are credited.
- The incorrect payment does not match any available coin packages listed on the site.
Refunds for such errors may take up to 7 business days to process.
QR Code Payments
Since all payments are made through bank QR code transfers, please ensure that you double-check the amount and account details before proceeding with the payment. We are not responsible for payments made to incorrect bank accounts or for incomplete transactions due to user error.
Fraudulent Transactions
If we detect any fraudulent activity related to your payment or Poppo account, we reserve the right to cancel the transaction without issuing a refund. We may also report such incidents to the relevant authorities.
Contact Us
For any questions or concerns about our refund policy or to request a refund, please reach out via contact form with the necessary details. We are here to assist you.